Who we are
This website is owned and operated by Pilcher London.
Our address is: 16 Hanover Square, London W1S (as indicated in public brochures).
If you need to contact us, our main phone number is 020 7399 8600.
What are cookies?
Cookies are small text files stored by your web browser when you visit a website. They can hold small amounts of information that help the website remember your visit, your device, and certain settings. Some cookies disappear at the end of your visit (session cookies), while others stay on your device for longer (persistent cookies).
Why we use cookies on this site
We use cookies for different reasons. Some cookies are strictly necessary to make our website work properly. These include cookies that keep your session active, help with navigation, or enable basic functionality.
We may also use optional cookies for purposes such as analysing how visitors use the website (analytics), remembering your preferences, or improving our services. These cookies help us understand which parts of our site are most useful, so we can make the site better.
What types of cookies you might encounter
Strictly necessary cookies — these are essential for the website to function. Without them, basic features like page navigation or secure connection may not work.
Preference or functional cookies — these remember choices you make on the site (for example language preferences or display settings).
Analytics cookies — these help us understand how visitors use the site, such as which pages are visited most often, if users get errors, or how they arrived at the site.
Other optional cookies — depending on features used on the site (for example embedded content, third-party tools), other cookies might be used, but only with your consent.
Consent and your choices
For any non-essential cookies (preference, analytics, optional cookies), we will only use them if you give clear, informed, and freely given consent. We will not set these cookies on your device before you consent.
You should have the option to:
Accept all cookies,
Reject all non-essential cookies, or
Manage your preferences (enable/disable certain categories).
You can also withdraw your consent at any time through your browser settings or by changing preferences if the website provides that option.
What happens if you reject cookies
If you reject non-essential cookies, the website will still work — essential features will remain functional. However, certain non-essential features may be limited. For example, the site may not remember your preferences or may not collect analytics data.
Third-party cookies and services
Our website may use third-party services (for example to handle analytics or embedded content). These services might set their own cookies. We will only allow third-party cookies when you have given consent. We have no direct control over third-party cookies, but we will always aim to inform you clearly when they are used.
How to manage or delete cookies
You can manage or delete cookies at any time via your web browser settings. You can choose to block all cookies, accept only essential cookies, or clear cookies from your device. You can also set your browser to notify you when a cookie is set. If you block or delete cookies, remember that this may affect how the website works.
Updates to this policy
We may update this Cookies Policy from time to time (for example, to reflect changes in our use of cookies or changes in law). When we make changes, we will update the version on our website and change the “last updated” date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Cookies Policy, or want to request details about cookies we use, please contact us at:
Pilcher London
16 Hanover Square, London W1S
Phone: 020 7399 8600